Refund and Returns Policy

1. Introduction

At Caselix, we strive to provide high-quality products and excellent customer service. Please review our return and refund policy carefully to understand the conditions under which returns and refunds are accepted.

2. No Returns or Refunds

All sales are final. We do not accept returns or offer refunds for any products unless the following conditions apply:

3. Exceptions

– Incorrect Product: If you receive a product that is different from what you ordered, please contact us within 7 days of receiving the item. We will arrange for the return of the incorrect product and send you the correct item at no additional cost. – Out of Stock: If an item you ordered is out of stock, we will notify you as soon as possible and provide a full refund for the out-of-stock item.

4. Reporting Issues

If you believe you qualify for a return or refund under the exceptions listed above, please contact our customer service team within 7 days of receiving your order. Include your order number, a description of the issue, and any relevant photos if applicable.

5. Return Shipping

For approved returns due to incorrect products, Caselix will cover the cost of return shipping. We will provide you with a prepaid shipping label and instructions on how to return the item.

6. Refund Process

Once we receive and inspect the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.

7. Contact Us

If you have any questions or need to request a return or refund, please contact us at: Email: [email protected] Thank you for choosing Caselix. We appreciate your understanding of our return and refund policy.