Shipping Policy

1. Introduction

At Caselix, we aim to provide efficient and reliable shipping services to ensure your products reach you in a timely manner. Please review our shipping terms to understand our policies and procedures.

2. Processing Time

Orders are typically processed within 2-3 business days. Processing time may vary during peak seasons or promotional periods.

3. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the shipping method selected, destination, and the weight of the package. Shipping options will be displayed at checkout.

4. Delivery Time

Estimated delivery times vary depending on the shipping method chosen and your location:
– Standard Shipping: 5-7 business days
– Expedited Shipping: 2-3 business days
– Overnight Shipping: 1 business day

Please note that delivery times are estimates and may be affected by external factors such as weather conditions, carrier delays, and holidays.

5. International Shipping

We offer international shipping to select countries. Shipping times and costs for international orders will vary based on the destination. Please be aware that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

7. Shipping Address

Please ensure that your shipping address is correct at the time of purchase. Caselix is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the carrier to investigate the issue and, if necessary, send a replacement or provide a refund.

9. Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange for reshipment. Additional shipping charges may apply.

10. Contact Us

If you have any questions or concerns about our shipping terms, please contact us at:

Email: [email protected]

Thank you for choosing Caselix. We appreciate your business and are committed to providing you with excellent service.